when you try contact lenses for the first time you will need to ensure that you have an eye examination and a full consultation first. the consultation includes an eye health check, a discussion on lens types and suitability, a wear and care teach and an in store trial of your chosen lens.

you can book your eye examination on-line today by simply returning to our home page and clicking on the 'book an eye exam' icon. choose the location most convenient to you from any of our 200 stores nation-wide.

as long as your prescription is valid and within the expiry date then you don't need another eye examination. however, you will still need to have a contact lens consultation.

a contact lens prescription details your individual lens requirements - the power of the lens you need, along with the size and recommended brand.

yes, your optician will issue your prescription once they are satisfied with the suitability of your lenses. this isn't always on the same day as fitting as some lenses can take slightly longer to adapt to.

if you have an up to date contact lens prescription this should be enough information to buy your lenses on-line.

not always - if you can provide us with a signed and dated copy of your contact lens prescription then we can process your order. however, we are obliged by law to have received this information and if you don't have it, then we are happy to contact your original optician to obtain it for you.

unfortunately, we are unable by law to supply your contact lenses if your details are out of date. you will need to make an appointment for an aftercare consultation with your optician, who will then issue an updated version.

an aftercare consultation costs you £35, although if you are a member of our carefree scheme all of your aftercare is included as part of your benefits package.

our unique carefree scheme is available in store and is an all-inclusive package of benefits designed to offer you the most convenient way to buy and wear lenses.

simply sign up in any Vision Express store to our carefree monthly direct debit scheme and you will be entitled to the following great benefits:

• annual eye examination
• routine & supplementary aftercare normally £35
• replacement lenses
• on-going supply of lenses & solutions
• unlimited free frame vouchers up to £79
• carefree news' sent out four times a year
• free trials on other products
• home delivery for only £1 per month

please see instore for full terms & conditions of the scheme.

no, but if you call in at your local Vision Express store our experts are on hand to discuss the Carefree scheme with you.

it may be that you have been fitted with another opticians 'own brand' of lenses, quite often though these are simply a recognised brand repackaged - simply visit our product comparison chart for the comparable brand.

yes, the personal details that you send us are held in a highly secure on-line system. It is Vision Express' company policy to adhere strictly to data protection protocol and all orders are supplied in accordance with the opticians act.

we will acknowledge receipt of your order by e-mail. once we have confirmed your contact lens specification with your optician your lenses will be despatched. normally within 5 days.

If the lenses you have received are damaged or incorrect simply contact us on 0800 587 8304 for a returns label, we will then give instructions on how to return the lenses to us, once we have received your lenses back we will replace them immediately. otherwise contact your Optician for an aftercare.

You can find all our contact details on our contact us page.